April 17th, 2015 by admin


In continuation of my earlier Blog on Listening, I am putting my thoughts on what is Good Listening.
Listening is essential to good communication. Listening involves a high degree of personal involvement. A Good Listener will always
• Show respect to the speaker/s
• Not interrupt
• Show sings of understanding thro visible and verbal cues
• Keep eye contact with the speaker/s
• Not carry out any other activity, like seeing computer screens or looking into your mobile phones
• Look away to others instead of looking at your speakers
• Control their mannerism like yawning, vigorous shaking of head or other limbs
• Whisper to others or make sings
• Make notes if required
• Always paraphrase your understanding by making short statement about important points made by the speaker/s

April 17th, 2015 by admin


To Listen is to know. But how many of us put all our energy to listen what is said and hence listening becomes the greatest barrier in good communication .
Good listeners have great communication skills. Skills which do them good in passage of life. Communication is step way or multiway process. How will I respond well if I do not understand what has been said , how it has been said and what were the underlying emotions, thoughts and situations the speaker was in.
Most of us have a ready reply before a statement or point is made to us or are busy in framing a response when others are busy communicating to us. Instead of listening we interrupt, or are distracted by either our thoughts or other issues , there is hardly any attemp to notice body language, voice tones or the underlying feelings and emotions.
Hence Good Listening is fundamental to good communication . In my next blog I will dwell on Listening Skills

April 17th, 2015 by admin

Self Awareness: A great asset for eloquent speaking!!!

During the process of interaction there are many things we say as well as hear. However there are only a few phrases or words we carry with us which keep ringing in our thoughts. Why is it like this?

In many of my Communication Training Workshops, I remind the participants to be aware of themselves as they are speaking or listening. When we want to say some very important things, we construct a body of the message. But if we are not aware of ourselves, we do not know if some important message has passed on in our statement without making an impact on the listeners.

April 17th, 2015 by admin

Importance of Verbal Communication

In most situations, Verbal Communication sets the agenda and determines how effectively the communication takes place.

How we speak, what words we choose, the tone of our spoken words and sentences, the gaps, the silence in between, all make meaning to the listener.

You may be away from listeners i.e. speaking on the phone, yet how you speak and what you speak are both important. The listener is making meanings out of both and if we do not remain alter to the process; we may send an unintended communication. Lot of Verbal Communication takes place face–to-face. Our way of talking, body language, decibel level and many more are observed.

Another important aspect in verbal communication is our emotions at the time of interaction. If we are not alert and in control of our emotions, they creep out in our words or our mannerism or the way they are spoken.

Being alert helps us to control the message to the intended purpose.

April 16th, 2015 by admin


We all learn to negotiate right from the early stages of our lives. Who has not seen a child negotiating a chocolate for making his room or completing his homework? We learn to negotiate small things in our lives which we want. We see people negotiating their way on the roads and the sales person negotiating merchandise for money across the counter world over.

But current day negotiations are much more complex. Learning to negotiate is critical to most situations in life. People negotiate their way through to be ahead of competitions, to bring economic benefits to themselves and the groups and the organizations they work with. Higher the stakes, higher the negotiation skills required. Negotiation skills are the most important skills if we deal with the external world, be it while doing commerce while selling or purchasing, while finalizing contracts, terms of arrangements or when dealing with a political situation and maintenance of world order.

April 16th, 2015 by admin

The Art Of Communication

We all feel that we know many things, but are we able to convey them effectively? Some of us can, many of us cannot. The root of all is the ability to communicate effectively and coherently.

While nearly all functional skills can be learned incrementally, our ability to demonstrate what we know is most important for the world around to appreciate our knowledge, our skills and our view points.

Communication skills involve presenting our ideas, views and thoughts in a structured manner in spoken, written or symbolic form.

This is a skill that remains critical to our success in navigating through this world in all facets of our lives, be it personal, professional or social. The learning is never ending, but it has to start somewhere.


If you desire to know the art of communication and as to how you can better your communication skills, go to the program on Effective Communication Skills on askexcellence.com. Learning the skill is easy, just click the program, download and start.

April 16th, 2015 by admin

Get better at Selling!

Selling is an art of successfully persuading customers or prospects to buy products or services offered by the sales person. Selling skills help you to master the nuances of salesmanship. It involves buyer-seller interactions. The sales person and buyer interact with each other making a ‘buyer-seller dyad’.

Getting skilled in the art of selling involves a number of personality traits and personal characteristics for a successful outcome. The impact sales person makes on the buyer depends a great deal on many of the following skills and attributes:
• Planning and prospecting
• Personality aspect of Sales Person
• Product knowledge
• Excellent communication abilities
• Understanding competitor and market forces
• Negotiation skills
• Using the A-I-D-A approach (attention, interest, desire, action)

April 10th, 2015 by admin

A strong personality…Need attribute for convincing sales!!!

Successful Sales Persons demonstrate certain attributes of their personality that are unique and hugely important in Sales Closure. The personality characteristics include attitudes, past experiences, values and the power to persuade.

Successful Sales Persons always demonstrate ability to put the prospect into a receptive state of mind. The first four minutes of interaction with the prospect are crucial. One personality trait is a high degree of mental alertness. The ability to understand the viewpoint of the prospect and being skilled conversationalist to put any anxiety to rest makes a good start in a discussion.

April 10th, 2015 by admin

Creating a learning organization

The only constancy one can claim to know is the constancy of learning and that in this rapidly changing world is the biggest challenge. Imagine that you have to deal with learning requirements of hundreds of people at the same time. Add to this cocktail, the pressures of competition, you are now looking at the situation with desperation.

This is the biggest dilemma facing the corporate world, as to how on earth they can make learning a continuous process in the organization. The market is changing rapidly, customers are demanding newer experiences and competition is furiously closing ground. The only thing other than investment in hardware, which can keep the engine of growth running, is a learned and reskilled employee.

We thought hard at this situation and realized that a solution by which pace of learning can keep speed with the pace of change is the only way out. Imagine 1000 employees have to be trained. At best, organizations can release 50 of them from work at a time. It would take 20 such releases spread over several months to train all of them. By that time, new learning challenges would emerge. If we calculate the cost of training, lost work hours, travel and incidentals, the situation looks daunting.

We are presenting a solution in the form of a learning portal, www.askexcellence.com, an online training and development service dedicated to the cause of continuous learning.

ASK Excellence will use the power of technology to beam well chosen and well-designed world class training programs to employees in “wherever I am concept”. Organizations can nominate employees for standard or customized training programs on a continuous basis. Different groups having different functional skills can avail separate programs. A central function can monitor the progress and facilitate the continuous learning experience.

All this is at a fraction of the cost, plus there would hardly be any loss of work hours as well as enormous savings in travel and training costs. ASK Excellence will have many more services to offer. The training programs would cover a large bandwidth of skill sets required and will keep growing with time and needs.

Truly, ASK Excellence pitches to be your partner in creating a learning organization.

September 15th, 2014 by admin

Our Small and Medium Enterprises (SMEs) form the bulwark of Indian industrial capabilities. They employ the maximum number of persons; many of them semi-skilled and with limited educational background, but still have the best known skills and capabilities.

The call for India to become the next industrial hub for global manufacturing is really a call to the SMEs to match the best of the world. The message from our PM on 15th August 2014 to become a ‘Zero Defect’ manufacturing base has come as the most exciting challenge to the Indian Industry, more so to our SMEs. Continue reading